For Tricia Ferguson flowers to process your order, we need information such as your full name, email address, contact number, your billing address, delivery address and payment details.
Orders will not be despatched until full payment has been received and triciafergusonflowers.com.au is satisfied with the integrity of the order.
To avoid delays with processing your order, please ensure your credit card number is accurately entered into our secure online ordering system. We will endeavour to contact you as soon as possible if there are any issues, however please be advised that your order cannot be dispatched until payment has been confirmed.
It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect Tricia Ferguson flowers will not refund. Should you wish to send the flowers again it will be at full expense to the customer.
Cancellation of orders. Should you need to cancel your order, money will be refunded less a $10 administrative fee, ONLY IF notice is received by Tricia Ferguson flowers 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.
Refunds. Please call Tricia Ferguson flowers to discuss any queries or concerns you may have in relation to your flowers or products sent or received. Unfortunately Tricia Ferguson flowers cannot arrange to re-send fresh flowers to you if the original flowers have been disposed of. Please note all refunds for online orders or orders placed via the telephone are credited back to the original credit card on which the order was purchased.
Normal delivery hours for Tricia Ferguson flowers are between 9.00 - 5.00pm (AEST) Monday to Friday and 9.00am – 1.00pm (AEST) on Saturday. Tricia Ferguson flowers offer a same day delivery service on the days we are open for orders submitted before 11.00am (AEST). Delivery can also be arranged for the week days we are closed provided the order is placed no later than the day before and by 11.00am (AEST). For delivery on Saturday, orders must be placed by Friday 4.00pm (AEST). Please refer to our Delivery page for further information.
Tricia Ferguson flowers cannot guarantee a specific delivery time; however we will make every effort to meet your request but cannot guarantee it. Please refer to our delivery information page for full details.
Tricia Ferguson flowers is closed on Sundays and public holidays.
Prices of goods and services, delivery and other charges displayed on the triciafergusonflowers.com.au website are current at the time of display. These prices are subject to variation without notice.
Tricia Ferguson flowers will endeavour to be as accurate as possible with our product descriptions and pricing.
All prices quoted on triciafergusonflowers.com.au are inclusive of GST and all prices are listed in Australian dollars (AUD).
Flowers and plants are seasonal and subject to availability on the day of delivery. Whilst every effort will be made to create and supply the design which you have selected, it may be necessary to substitute some flowers shown for similar blooms, which are of equal or higher value and quality. Where the design includes a sundry item such as a vase, basket or pot it may not always be possible to include the exact item as displayed. If such an occasion arises we will make every effort to substitute the item with a suitable alternative.
Hamper items are subject to availability on the day of delivery, every effort will be made to substitute any item with a suitable alternative of equal or higher value.
Liquor purchasing conditions. Tricia Ferguson flowers hold a limited liquor license, (id 60500636) which must adhere to the following conditions. Liquor must be purchased with flowers, food or other gifts; it cannot be purchased as a sole item. Both the purchaser and the recipient of the flowers or gift that includes liquor must be 18 years of age or over. The volume of liquor supplied per order must not exceed 1.5 litres.
These Terms and Conditions govern the use of triciafergusonflowers.com.au website and the purchase of any goods from it. The website is owned and operated by Tricia Ferguson flowers (ABN 13 537 021 951).
Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Tricia Ferguson flowers reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.
If you purchase goods and services from triciafergusonflowers.com.au or create a customer registration account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Tricia Ferguson flowers with current, complete and accurate customer information when asked to do so by the website or an employee of Tricia Ferguson flowers.